"I walked into Dhruv Lakra's office in Mumbai, but was not expecting to witness an unusually quiet courier agency room. Seconds later, I saw a rapid -- almost electric -- exchange of messages in sign language between Dhruv and his team. Yes, all the employees in Mirakle Couriers are deaf or have only partial hearing. Questions race in my head, and so does curiosity. The imagined boundaries of core qualifications or 'essentials' for a job suddenly start dissolving in front of my eyes. Dhruv Lakra flagged off Mirakle Couriers with its tagline 'Delivering possibilities' with a single employee in November 2008. In just five months, he has a team of 19 employees -- four women and 15 men -- all of them hearing-impaired."
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